Assessment Results

Getting feedback from consumers.

Involving consumers as experts in their own health, wellbeing, and service needs

Involving consumers in organisational planning and decision-making processes.

Developing our workforce’s health literacy skills

Encouraging a Health Literate workplace culture

Developing consumer health literacy skills

Meeting the diverse needs of consumers

Making clear pathways for consumers to other services

Identifying and addressing consumer issues with the systems and services they use

Creating a health literate service environment

Supporting consumers to understand and use our services

Communicating clearly with consumers in our documents and resources

Communicating clearly within our organisation

Communicating clearly in interactions with consumers

Setting and achieving health literacy goals

Contributing to broader efforts to improve health literacy

Valuing health literacy as part of our core business