Leadership and management

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Valuing health literacy as part of our culture and core business, working towards health literacy goals, and demonstrating leadership in the community by working with others to improve health literacy.

Valuing health literacy as part of our core business

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
Our Mission Statement and policies support health literacy.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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We have one or more individuals in our organisation who are responsible for keeping health literacy on our radar (such as a health literacy champion or team).	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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We check the health literacy understanding of management and Board members on a regular basis, and offer skills development.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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We value the development of digital literacy skills and recognise it can be a barrier and an enabler for both staff and consumers	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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We seek advice about health literacy from experts in the field (including our consumers).	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Setting and achieving health literacy goals

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We talk about health literacy in our planning processes and specify health literacy goals, actions and outcomes.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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We regularly review progress towards our health literacy goals as part of our continuous quality improvement.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
We regularly review progress towards our health literacy goals as part of our continuous quality improvement.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Contributing to broader efforts to improve health literacy

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
We encourage other organisations to improve their health literacy through partnerships and collaboration (eg. sharing information and resources, participating in networks).	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
We contribute to broader efforts to improve health literacy (eg. by supporting research, or advocating for policy change).	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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Comments / Evidence

Leadership and management

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Valuing health literacy as part of our core business

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Setting and achieving health literacy goals

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Contributing to broader efforts to improve health literacy