Meeting the needs of diverse communities

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Working to improve the health literacy of our consumers, and making sure that all consumers are able to use our services and participate effectively in our organisation, regardless of their health literacy skills.

Developing consumer health literacy skills

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We work with other services and local communities to build health literacy.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

We design our services and resources to make it easier for consumers to:

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communicate effectively	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
identify and manage barriers to health and wellbeing	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
make informed decisions about their health and wellbeing	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
maintain their health and wellbeing.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Meeting the diverse needs of consumers

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We have clear protocols and processes in place for using interpreters or any other communication support for consumers who use our services.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

We make sure our resources and services are inclusive by:

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making sure our resources reflect the diversity of our consumers	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
Making sure our online resources and content is user-friendly and accessible	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
having ties with key people and organisations that represent the different communities we work with	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
using research and local knowledge to make our services and resources more relevant and welcoming for all consumers	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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Our resources and services meet the needs of people with specific communication needs (such as impaired vision), including our online content	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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We support consumers to participate in advisory groups and ensure they are valued and heard	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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We offer to pay, reimburse costs, or find other ways to make sure consumers’ time is valued when they participate in our advisory groups.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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Comments / Evidence

Meeting the needs of diverse communities

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Developing consumer health literacy skills

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Meeting the diverse needs of consumers