a toolkit for developing your community service organisation's health literacy

Workforce

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Encouraging and supporting our workforce to use effective health literacy practices.

Encouraging a health literate workplace culture

We link health literacy ideas in with other organisational processes, such as:

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
workplace training (eg. induction training)	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
staff meetings and other activities (eg. reflective practice)	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
staff resources (eg. policies and procedures)	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
continuous quality improvement	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
Performance Development Plans	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
We use clear written and spoken communication throughout the organisation and ensure client information remains current and accurate	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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We use health literate approaches when working with consumers.	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
Our staff members, including volunteers understand what health literacy means	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
Our staff identify and share information about relevant health literacy resources	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
We encourage and support staff to attend health literacy specific training	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
We encourage and support staff to develop their digital literacy skills	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

Questions	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered
We encourage and support staff to attend training in areas that are related to health literacy (such as cultural safety, client directed care, and communications skills)	Always	Often	Someitmes	Rarely	Never	Not Applicable	Unanswered

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