Consumer Involvement Print / PDF Involving consumers in organisational planning and evaluation processes, and supporting them to be experts on their own needs and wellbeing. You must have JavaScript enabled to use this form. Always Often Sometimes Rarely Never N/A group_1 Involving consumers as experts in their own health, wellbeing, and service needs Questions Always Often Someitmes Rarely Never Not Applicable Unanswered We support consumers to develop their own goals and plans in their engagement with our service. Always Often Someitmes Rarely Never Not Applicable Unanswered Questions Always Often Someitmes Rarely Never Not Applicable Unanswered We make sure consumers have the information, support and time they need to give meaningful informed consent at all times. Always Often Someitmes Rarely Never Not Applicable Unanswered Questions Always Often Someitmes Rarely Never Not Applicable Unanswered We respect consumers’ decisions about involving or not involving families or other support people, including advocates. Always Often Someitmes Rarely Never Not Applicable Unanswered When collecting and storing personal information about consumers, we: Questions Always Often Someitmes Rarely Never Not Applicable Unanswered seek consent from consumers Always Often Someitmes Rarely Never Not Applicable Unanswered make sure consumers know how to access their own information Always Often Someitmes Rarely Never Not Applicable Unanswered only collect information necessary for our service and ensure consumer’s ongoing privacy and confidentiality. Always Often Someitmes Rarely Never Not Applicable Unanswered group_2 Getting feedback from consumers We seek feedback from consumers and other key people (such as carers, other service providers, and community members) about: Questions Always Often Someitmes Rarely Never Not Applicable Unanswered our services Always Often Someitmes Rarely Never Not Applicable Unanswered our resources and consumer documents Always Often Someitmes Rarely Never Not Applicable Unanswered our Health Literacy Action Plan Always Often Someitmes Rarely Never Not Applicable Unanswered continuous quality improvement. Always Often Someitmes Rarely Never Not Applicable Unanswered Questions Always Often Someitmes Rarely Never Not Applicable Unanswered We have a clear compliments and complaints procedure and encourage consumers to use this. Always Often Someitmes Rarely Never Not Applicable Unanswered group_3 Involving consumers in organisational planning and decision-making processes We seek the views and participation of consumers and other key people (such as carers and community members) in: Questions Always Often Someitmes Rarely Never Not Applicable Unanswered planning our services Always Often Someitmes Rarely Never Not Applicable Unanswered how we engage with our consumers through online services Always Often Someitmes Rarely Never Not Applicable Unanswered planning and designing resources and documents for consumers Always Often Someitmes Rarely Never Not Applicable Unanswered developing our Health Literacy Action Plan Always Often Someitmes Rarely Never Not Applicable Unanswered strategic planning and decision-making (for example, having consumer advisory groups or consumer Board members). Always Often Someitmes Rarely Never Not Applicable Unanswered Debug Group 1 Score: 0% Group 2 Score: 0% Group 3 Score: 0% Group 4 Score: % Dimension Score: 0% Dimension Progress: 0% Comments / Evidence
Involving consumers in organisational planning and evaluation processes, and supporting them to be experts on their own needs and wellbeing. You must have JavaScript enabled to use this form. Always Often Sometimes Rarely Never N/A group_1 Involving consumers as experts in their own health, wellbeing, and service needs Questions Always Often Someitmes Rarely Never Not Applicable Unanswered We support consumers to develop their own goals and plans in their engagement with our service. Always Often Someitmes Rarely Never Not Applicable Unanswered Questions Always Often Someitmes Rarely Never Not Applicable Unanswered We make sure consumers have the information, support and time they need to give meaningful informed consent at all times. Always Often Someitmes Rarely Never Not Applicable Unanswered Questions Always Often Someitmes Rarely Never Not Applicable Unanswered We respect consumers’ decisions about involving or not involving families or other support people, including advocates. Always Often Someitmes Rarely Never Not Applicable Unanswered When collecting and storing personal information about consumers, we: Questions Always Often Someitmes Rarely Never Not Applicable Unanswered seek consent from consumers Always Often Someitmes Rarely Never Not Applicable Unanswered make sure consumers know how to access their own information Always Often Someitmes Rarely Never Not Applicable Unanswered only collect information necessary for our service and ensure consumer’s ongoing privacy and confidentiality. Always Often Someitmes Rarely Never Not Applicable Unanswered group_2 Getting feedback from consumers We seek feedback from consumers and other key people (such as carers, other service providers, and community members) about: Questions Always Often Someitmes Rarely Never Not Applicable Unanswered our services Always Often Someitmes Rarely Never Not Applicable Unanswered our resources and consumer documents Always Often Someitmes Rarely Never Not Applicable Unanswered our Health Literacy Action Plan Always Often Someitmes Rarely Never Not Applicable Unanswered continuous quality improvement. Always Often Someitmes Rarely Never Not Applicable Unanswered Questions Always Often Someitmes Rarely Never Not Applicable Unanswered We have a clear compliments and complaints procedure and encourage consumers to use this. Always Often Someitmes Rarely Never Not Applicable Unanswered group_3 Involving consumers in organisational planning and decision-making processes We seek the views and participation of consumers and other key people (such as carers and community members) in: Questions Always Often Someitmes Rarely Never Not Applicable Unanswered planning our services Always Often Someitmes Rarely Never Not Applicable Unanswered how we engage with our consumers through online services Always Often Someitmes Rarely Never Not Applicable Unanswered planning and designing resources and documents for consumers Always Often Someitmes Rarely Never Not Applicable Unanswered developing our Health Literacy Action Plan Always Often Someitmes Rarely Never Not Applicable Unanswered strategic planning and decision-making (for example, having consumer advisory groups or consumer Board members). Always Often Someitmes Rarely Never Not Applicable Unanswered Debug Group 1 Score: 0% Group 2 Score: 0% Group 3 Score: 0% Group 4 Score: % Dimension Score: 0% Dimension Progress: 0% Comments / Evidence